Tickets can only be booked online at highwaygardencentre.co.uk

Your ticket confirmation will be sent to the email address you booked with, if you used PayPal this will be sent to the email address registered with your PayPal account.

If you are able to print off your ticket confirmation then please do, however we will also accept a copy of it on your phone.

Please let us know in the comments box on the basket page if you have any dietary requirements such as vegan, vegetarian, dairy-free or gluten intolerant.

Only children need to book to see Santa in his grotto however to keep queuing times to a minimum throughout the grotto experience we will only permit 3 adults in the grotto with each booking.

If you would like to bring a young baby along with another sibling and would not like a gift from Santa then you do not need to book for the baby. If you would like them to receive a gift then please book a ticket. Gifts are available for all ages.

We have made sure we have lots of room for manoeuvrability and we welcome wheelchairs, prams and pushchairs, however in certain areas the floor may be slightly uneven. There is quite a steep slope to access the grotto, when you arrive please do speak with a member of staff who will be able to ask a friendly elf to show you to a more accessible entrance. Remember you are exploring an enchanted forest so wear sensible shoes!

We would love for you to take photos on your visit! Santa is definitely not camera shy and would love to get his photo taken, we have even made a special area for your children to stand in the grotto so Santa can be seen behind the children!