Highway - Terms & Conditions

Please read these terms and conditions carefully before using this site.

Introduction

Welcome to the www.highwaygardencentre.co.uk website. This website is owned and operated by Roys (Wroxham) Ltd, a company registered in England and Wales under company number 256574 and whose registered address is Hoveton, Norwich, Norfolk, NR12 8DB. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order with us you agree to the terms and conditions as set out below. These terms and conditions may be changed at any time without notice, and we, therefore, recommend that you check these each time you visit the site.

If you do not agree with our terms and conditions, please do not use the website. Should you have any questions regarding our terms and conditions, please contact us using our contact form.

How to Order

Browse for products using our online catalogue.
Select required item(s) and add them to your shopping basket. Contents of the basket can be checked and amended at any time by using the "View Basket" function.
When you are happy with your order, continue through the Checkout to payment. We accept payment by MasterCard, Visa, Paypal & Maestro.

If you have any problems with the ordering process or require additional product information, please contact our Customer Service team on 01508 494665, between 9:00am and 5:00pm Monday to Friday. Alternatively you can email using our Contact Us form. Our Customer Service team will endeavour to reply to messages within 48 hours.

We will take all reasonable care to keep the details of your order and payment secure. We do not hold or store any of your credit or debit card details on our systems (see "Secure Payment" page). In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Contract Formation

Your placing of an order and our subsequent order acknowledgement does not constitute the formation of a contract. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered (unless we have notified you that we do not accept your order).

Secure Payment

All payments are processed through Sagepay, the largest online payment service provider in the UK. As a result, we do not hold any of your card details on our systems. Full details of the Sagepay privacy and security policies can be found on their website at www.sagepay.com. Payment is made at the time your order is placed.

Your Account

Upon registration you will choose a confidential password. You will be responsible for all orders placed through your account so you should make sure that you keep your details safe and confidential.

Prices, Offers & Presentation

All prices we show on the website are inclusive of VAT. Delivery costs are charged in addition to the product price and included in the total cost. Any additional charges are clearly displayed where applicable and included in the total cost. Please visit our delivery information page for more information on delivery charges.

Prices and special offers shown are representative for orders placed on this website only and we reserve the right to price products or offer promotions such as multi-buys differently in store or on other platforms.

We always aim to ensure that all details, descriptions, images and prices appearing on this website are accurate, but from time to time errors may occur. Images shown should only be used as a guide, colours may be affected by the device the website is viewed on and its settings.

Where we have made an error in the price, images, descriptions or details of an item on our site we reserve the right to withdraw this item from sale at this price and present it at the correct price, images, details and descriptions. If you have placed an order at the incorrect price or with any incorrect images, descriptions and details we will inform you of the error prior to dispatch and give you the opportunity to confirm your order at the correct price / with the correct details, descriptions and images, or cancel the order.

Availability

While we endeavour to keep our stock levels accurate on our website, there are occasions when items have been sold/removed and have not been removed from sale online. If an order is placed and we find the product to be unavailable, or undeliverable, you will be refunded for that item. We do not offer substitutions for out of stock items.

Customer Services

For all queries, if you would like to speak to a member of our Customer Service team, please either email us at [email protected] , telephone us on 01603 777041, or use our contact form.

You can also write to us at:

E-commerce Team
Roys (Wroxham) Ltd
Hoveton
Norwich
Norfolk
NR12 8DB

Limitation of Liability

We will only be liable for losses which are foreseeable to both you and us as a consequence of us breaching these terms and caused by our own negligence. We will not be responsible for any commercial or business losses (including without limit loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using the website. We do not exclude or restrict liability for death or personal injury resulting from our negligence.

Nothing in these terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your Local Citizens Advice Bureau or refer to the Office of Fair Trading website (www.oft.gov.uk).

Third Party Sites

Our website may include links to external websites. These links are provided merely as a service to users of the site and inclusion in this site does not constitute an endorsement by or affiliation with Roys (Wroxham) Ltd. Any goods that you order from any website to which you link from this site are subject to any terms and conditions applicable to such website and we shall have no liability to you in respect of such sites or any goods or services you may obtain from them. These websites may collect data or solicit personal information from you. Those sites are not subject to our Privacy Policy. You should make sure you are happy with the terms and conditions and privacy policies on any such site before you use it.

Intellectual Property

All copyright and other intellectual property rights in any material contained on this website is either owned by us or has been licensed to us by the rights owners. The website contains trademarks, including the Roys name, the Roys logo and any related domain name addresses which belong to us or have been licensed to us by the trademark owner for use on the website. Use of these trademarks is forbidden unless prior written permission has been obtained from the owner of the trademark.

You may access any part of the site and download or copy material (by printing off individual pages on to paper) or download material onto disc for personal non-commercial use only. You may not, for instance, copy any product details, images or reviews for use in relation to any other website. The copyright in such material shall be retained by us or where the material has been licensed to us, by the rights owners of the material.

You may not remove any copyright, trademark or intellectual property notices contained in the original material from any material downloaded or copied from our website.

General

Save as expressly provided, these terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999. Any rights not expressly granted herein are reserved to us.

We reserve the right to decline to supply any individual or company. We reserve the right at any time to suspend or terminate your access to or use of the website. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.

We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product which you have ordered.

The failure by us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.

Jurisdiction

These terms shall be construed and interpreted in accordance with the relevant United Kingdom law. The courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matters arising from these terms, your use of the website or the supply of products by us.

What are the WEEE Regulations?

The Waste Electrical and Electronic Equipment (WEEE) Directive requires UK distributors to maximise separate collection and environmentally friendly processing of WEEE. UK retailers are required to provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met these requirements by offering all customers buying new electrical and electronic equipment free take back of their old electricals on a like for like basis. Products which are classed as WEEE must display a crossed out wheeled bin symbol on the product; or if this is not possible the symbol must be displayed on the packaging, the instruction leaflet and the warranty. The symbol allows you to identify WEEE products and dispose of them separately from other household waste when it reaches the end of its useful life.

Terms & Conditions for Events

Highway Garden & Leisure is a trading name of Roys (Wroxham) LTD. When you confirm your purchase, you are accepting these terms and conditions between Roys (Wroxham) Ltd and yourself.

Tickets are non-transferable and cannot be re-sold to a 3rd party for their use.

Tickets are only valid for the date and time selected and specified on the order confirmation and cannot be used for entry to the same event on a different time or date. All times are GMT / GMT with daylight saving time, whichever is applicable for that date in the UK. We reserve the right to refuse entry to events for late arrivals.

Some events are intended for babies, some for children, some for adults, and some are suitable for a combination. This will be clear on the product page when making your booking. Unless otherwise stated on the event page a baby will be deemed as 6-12 months old, a child will be deemed as 1-12 years old and adults as 13 or over.

Unless otherwise stated, tickets for an adult intended event may be purchased for a child (1-12), and / or a child ticket may be purchased for an adult (13+) if you wish for them to take part in the activity provided for that age range.

Children aged 1-12 years old may accompany an adult to an adult intended invent without a ticket, however they will not be able to take part in the activity provided. Similarly an adult (13+) may accompany a child to an event intended for children without a ticket but will not take part in the activity other than to supervise and / or assist their child. We must be notified within a reasonable period prior to an event about any children accompanying any adults to an event intended for adults to ensure there will be space for the children. We reserve the right to deny entry to any persons that do not have a ticket if they cannot be accommodated in the space, or for health and safety reasons.

Babies (under 12 months) may accompany an adult to an event intended for children or adults without needing a purchased ticket, however they will not take part in the activity provided. If you would like a child under 1 years old to take part in an activity (for instance making a craft item) then you must purchase the relevant ticket for them.

In the case of events deemed suitable for babies (6-12 months) it is the responsibility of the parent(s) or guardian(s) to assess if it is suitable for their baby to attend. Newborns (under 6 months) may accompany another baby/child to an event deemed suitable for babies if this is necessary for the purposes of childcare, however they will not take part in the activity provided. If you would like a newborn to take part in an activity (for instance receiving a gift from Santa) then you must purchase the relevant ticket for them.

In any circumstance you purchase a ticket for a person in the age range the event is not intended for, you are assuming responsibility for determining that event is age appropriate for the person the ticket is purchased for. However, we reserve the right to prevent someone taking part in an event in the interest of health and safety, if this is the case you will not be entitled to a refund.

In all instances the total number of people without a ticket accompanying a ticket holder may not exceed 3 people per ticket holder. All children under 16 must be accompanied by at least one supervising adult (18+) at all times that assumes responsibility for the child(ren).

Dogs are permitted at Highway Garden & Leisure, except for in the restaurant & café or inside the area where an event is being held (except for assistance animals). This is for food safety reasons and out of respect for other attendees of an event who may have phobias or allergies.

If you are attending an event where food or drinks are provided please use the comments box provided when booking or email us at [email protected] prior to the event if you have any dietary requirements. We aim to meet any dietary requirements where possible, provided enough notice is given. If we cannot meet a dietary requirement and you have already booked your event we will refund you provided there is more than 72 hours between you notifying us and the event. We reserve the right to substitute food and drink items with lower value alternatives or provide smaller portions in our attempt to meet dietary requirements.

Photography is allowed at events, however please be respectful of other attendees of the event and customers at Highway. In particular please try to avoid including other people’s children in any photographs you take. If we receive complaints about photographs being taken or our staff witness inappropriate photography then you may be asked to delete photographs and / or be asked to leave.

Occasionally our staff may take photographs at events for marketing purposes. Our staff won’t take photographs of you or your child where you are the main subject of the photograph without your prior permission. If any photographs are taken where you or your child are not the main subject but visible and identifiable (such as in the background) we will either seek to gain permission retrospectively, edit the picture so that you and / or your child are no longer identifiable (such as blurring faces or cropping the image), or delete the picture if necessary. Any photographs taken are not guaranteed to be used in marketing materials and we offer no remuneration for your inclusion in a photograph. If you have any concerns about the photography a staff member is conducting please either raise your concern with them, or if you do not feel comfortable doing so, with another member of staff, or contact [email protected].

Unless otherwise stated, all events at Highway Garden & Leisure are group bookings where you will share the time and space of your activity with other attendees. Please be mindful of the other attendees in your booking. We will not tolerate offensive, abusive or threatening behaviour to any visitors or staff. If we receive any complaints about, or our staff witness any inappropriate behaviour during an event, we may ask the individual and / or their party to leave. In the unlikely event this happens you will not be entitled to a refund for the event.

Admission to any event is at your own risk. Highway Garden & Leisure will not be held liable for any loss, injuries, damages or emotional distress sustained at, during or following an event, including damage, theft or losses to property and motor vehicles. We will however abide by all (English) laws, and act accordingly to ensure your statutory rights are unaffected.

Event Refund, Cancellations & Booking Amendments

If you would like to cancel or amend your booking for an event you must email [email protected]. This email must be received by us at least 72 hours prior to the event start and will be assessed by us based on the proximity to and popularity of the event. Refund or booking amendments will not be offered to requests with less than 72 hours notice. All requests for cancellations or ammendments must be made by the person who made the booking, using the same email address as the booking was made under.

If you ask us to amend your booking we will assess your request based on the availability of any times / dates you request as a replacement booking. Having made a booking for one date and time does not entitle you to a booking at another date and time. We cannot accept any responsibility for any consequential loss if availability changes in the period between making your request and our attempts to accommodate your request.

Assessments to a request for an amendment or cancellation may take up to 72 hours after we receive the request. If during this time period the date and time for booking passes prior to us being able to assess your request then no refund will be issued.

In the rare circumstance that the ticketed event is found to be unsatisfactory we will require feedback to be provided within 7 days of attending the event. All feedback must be sent to [email protected] and will be considered on an individual basis. Refunds after the event are at our sole discretion.

If an event is cancelled for a particular time and date we will use reasonable method(s) to notify you as soon as possible, including (if applicable) notifying you of the details of any re-scheduled dates and times (subject to availability) or similar events already scheduled. If you are not able to attend the rescheduled event or an already scheduled similar event we will provide you with a full refund.

Refunds or any other type of compensation will not be available for disruption of an event which is from situations beyond the control of Highway Garden & Leisure.

If you are refused entry to an event due to late arrival or any other reason refunds will only be issued at our discretion. If you are unable to attend an event you will not be entitled to a refund.

All refunds will be made via your original payment method within 7 working days.

Facebook Free Prize Draw Term & Conditions

The promoter is: Roys (Wroxham) Limited (company registration number: 00256574) whose registered office is at The Hoveton Centre, Stalham Road, Hoveton St John, Norwich, Norfolk, NR12 8DB.
The competition is open to residents of the United Kingdom aged 16 years or over except employees of Roys (Wroxham) Limited and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
There is no entry fee and no purchase necessary to enter this competition.
By entering one of our competitions, an entrant is indicating his/her agreement to be bound by these terms and conditions, plus any other additional terms and conditions specific to the competition as stated on the Facebook post.
The prize draw runs between the dates stated on the Facebook post, from the time the post is published until midnight on the final date unless any other times are specified. No entries before or after these dates/times will be accepted. All dates and times are GMT / GMT with daylight saving time, whichever is applicable.
Roys (Wroxham) Limited reserves the right to extend or end a prize draw early for any reason without prior notice.
To enter participants must follow the instructions on the Facebook post.
Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
No responsibility can be accepted for entries not received for whatever reason.
The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
Roys (Wroxham) Limited is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
Prizes are as stated and no cash or other alternatives will be offered. Prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Winners will be chosen at random by from all entries received and verified by Roys (Wroxham) Limited. This will be done by assigning each entry a number and using a random number generator to select the winner.
The winner will be notified by email and/or direct message on Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick another.
Roys (Wroxham) Limited will notify the winner when and where the prize can be collected / is delivered.
Roys (Wroxham) Limited's decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].
The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
The winner’s name will be available 28 days after closing date by emailing us at [email protected], or using our contact form.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram or any other Social Network. You are providing your information to Roys (Wroxham) Limited and not to any other party. The information provided will be used in conjunction with our Privacy Policy. Information posted onto our social media accounts such as comments and likes/reactions are publicly visible.